Businesses choose Kaufer DMC to proactively manage their online reputation. It's hard enough running a small business or healthcare practice and creating quality products and services. You do what you do best — keeping your customers and patients happy. Let us take care of your online presence and reputation.
Truth is, unhappy customers write reviews; happy customers often don’t bother. Unethical businesses pay folks to write fake reviews about their competitors. With Kaufer DMC you easily manage your reviews and improve your rating.
A few good, even great, reviews are not enough – your business can still be lost in the noise of the crowded marketplace. We provide tools to amplify your positive reputation across multiple channels – your website, social media, search engines, review sites.
We constantly collect your online business reviews from all the major sites.
Your reviews are aggregated from top sites like Google and Yahoo, as well as vertical sites specific to your industry.
We generate new reviews from your existing clients.
Review requests are automatically sent to existing clients, right after services are rendered. You choose which popular review sites you want new reviews to appear in.
Check-in your clients onsite.
Feel shy asking for feedback? Simply have your customers or patients check-in using our mobile feature. We’ll automatically send them a review request text or email, and provide you with the valuable customer email database for future marketing
All your reviews are in one place. You don’t skip a beat.
We bring all your online business reviews in one place, be it reviews aggregated from top sites, or new reviews generated via email surveys, or via mobile app. We also send you email alerts for all new reviews.
Quickly address customer issues. Respond to feedback.
You can quickly address customer concerns, before they escalate. Turn suggestions into product and service improvements. Respond to all feedback from one central place − your dashboard.
Avoid 1 and 2-star negative reviews.
Thanks to our unique approach, customers or patients who try to leave a 1 or 2-star review via our platform will instead receive a feedback form. This provides a natural “speed bump” and provides you with an opportunity to contact them and make amends – thus turning a negative into a positive.